RETURNS & EXCHANGES


SPECIAL COVID-19 SITUATION
-Orders may take a little longer than usual.
-Orders: We comply with all the WHO hygiene requirements.


EXCHANGES

WE DO NOT ACCEPT EXCHANGES AT THE INTERNATIONAL LEVEL, ONLY RETURNS.

Alessandro Simoni guarantees you a unique shopping experience.

If once the purchase is received you are not satisfied, you can change the size and color within fifteen days of receipt.

1) ONLINE CHANGE
TO PROCEED WITH THE EXCHANGE YOU MUST SEND THE PRODUCT THROUGH ANY TRANSPORTATION AGENCY OF YOUR CHOICE, CORREOS IS USUALLY THE MOST ECONOMIC. NOTIFY THAT THE DELIVERY IS MADE IN BUSINESS HOURS FROM 11:00 AM TO 8:30 PM TO OUR OFFICES AT C / ARIMÓN 12, 08022 BARCELONA.
ALWAYS CARRIAGE PAID. (THE SHIPPING COST IS ON YOUR ACCOUNT).

ATTACH A PAPER INSIDE THE BOX WITH THE ORDER NUMBER, THE NAME OF THE MODEL AND SIZE FOR WHICH YOU WANT TO MAKE THE EXCHANGE. (ALWAYS CHECK THAT THERE IS STOCK OF THE NEW MODEL).

ONLY ONLINE CHANGES WILL BE ACCEPTED FOR MODELS OF THE SAME PURCHASE AMOUNT.

2) CHANGE IN STORE
YOU WILL ALSO BE ABLE TO MAKE THE CHANGE IN OUR STORE IN BARCELONA C / ARIMÓN 12, 08022 BARCELONA. (TOTALLY FREE).

To proceed with your change you must check that your order meets the following conditions:
– The product must not be used.
– It must be delivered in the same conditions in which it was received.

DO NOT HANDLE THE ORIGINAL BOX. NOT SEALS OR STICKERS OR NOTHING.
– It must be delivered to our offices, ALESSANDRO SIMONI CALZATURE: C / Arimón 12, 08022 Barcelona (Spain) within 15 days from the date the order was received.

If you have any questions, you can contact us through our mail. info@alessandrosimoni.com or by calling our customer service telephone number 934089735.

The exchange or return of products that are not in the same conditions in which you received them, or that have been used beyond the mere opening of the product will not be carried out.

RETURNS

WE DO NOT ACCEPT EXCHANGES AT THE INTERNATIONAL LEVEL, ONLY RETURNS.
IF YOU ARE NOT SATISFIED WITH THE PURCHASE MADE, YOU WILL HAVE THE RIGHT TO A FULL REFUND, ALWAYS AND WHEN THE 15 DAYS HAVE NOT PASSED AFTER RECEIVING THE PRODUCT.

1) ONLINE RETURN.
TO PROCEED WITH THE RETURN THE PRODUCT MUST BE SENT THROUGH ANY TRANSPORT AGENCY OF YOUR CHOICE, (CORREOS IS USUALLY THE MOST ECONOMIC ..) TO OUR OFFICES IN  C/ARIMÓN 12, 08022 BARCELONA.
ALWAYS CARRIAGE PAID. (THE SHIPPING COST IS ON YOUR ACCOUNT).

ATTACH A PAPER INSIDE THE BOX WITH THE ORDER NUMBER AND THE WORD RETURN IN THIS CASE.

The refund process may take 2 to 5 business days from the moment the package is collected.

To proceed with your RETURN you must check that your order meets the following conditions:
– The product must not be used.
– It must be sent in the same conditions in which it was received. (ATTACH PAPER WITH ORDER NUMBER AND NOTIFY THAT IT IS A RETURN).
– It must be delivered to our offices, ALESSANDRO SIMONI CALZATURE: C / Arimón 12, 08022 Barcelona (Spain) within 15 days from the date the order was received.

If you have any questions, you can contact us through our mail. info@alessandrosimoni.com or by calling our customer service telephone number 934089735.

The exchange or return of those products that are not in the same conditions in which you received them, or that have been used beyond the mere opening of the product will not proceed.